In Store Pick Up

Explore In Store Pick Up FAQ's Below

All in store pick up orders must be picked up at our OTR Flagship location, located at:

1920 Race st. Cincinnati, OH 45202

See below for Map and Hours. 

Yes! Once your order has been processed and is ready to pick up, you will receive a separate email notification. If it has been more than 2 business days since you placed your order and you have not received an email please give us a call at: (513) 381-2510 or send an email to: info@rookwood.com

Make sure you have an order number or the name the order was placed under. This will all be in your order confirmation email. Make sure you check your junk/spam box if you haven’t received a confirmation email! 

We will hold pick up orders for up to 30 days. After 30 days the product is not guaranteed to be available.

If you are unable to pick your order up within 30 days please let us know and we will make an special arrangements necessary until you are able to pick it up. Refunds will not be initiated automatically after 30 days, so if you change your mind make sure you contact us at info@rookwood.com or give us a call at: (513) 381-2510

Pick up Location: OTR Flagship Store

Hours

Sunday: 11am – 4pm
Monday: Closed
Tuesday: 10am – 4pm
Wednesday: 10am – 4pm
Thursday: 10am – 6pm
Friday: 10am – 6pm
Saturday: 10am – 6pm

Phone: (513) 381-2510

OTR Holiday Hours

The OTR Flagship Store will be closed on New Years day